#getting-started #login #account-setup When you first receive access to PAI, you'll follow these steps to get started. This guide covers the entire process from receiving your invitation to completing your first login. ## Account Invitation Your journey with PAI begins when you receive an email invitation to join your organization's account: - The invitation email comes from [email protected] - The email contains a tokenized link unique to your account - This link expires after 2 days for security purposes - The invitation includes information about the organization inviting you and who sent the invitation > [!tip] > If you don't see the invitation email, check your spam or junk folder. You may need to add [email protected] to your safe senders list. ## Account Creation To create your account: 1. Click the link in the invitation email 2. On the account creation page: - Your email address will be pre-populated from the invitation - Create a secure password that meets PAI's security requirements: - Minimum 8 characters - At least one uppercase letter - At least one lowercase letter - At least one number - At least one special character - Accept the terms of service 3. Complete your basic profile information: - First name and last name - Job title - Phone number (used in production documents) > [!important] > The information you provide in your profile will appear in system-generated documents like call sheets, so ensure accuracy, especially for contact details. ## Accessing PAI To access your PAI account: 1. Navigate to [app.paihq.com](https://app.paihq.com) in your web browser 2. Enter your email and password 3. Two-factor authentication: - You'll receive a one-time password (OTP) code to your email for two-factor authentication - Check your email for the code (from [email protected]) - Enter the OTP code to complete the login process 4. Once authenticated, you'll be directed to the PAI Projects dashboard > [!note] > Your organization may have set up a different authentication method, such as Single Sign-On (SSO). If this is the case, follow the specific instructions provided by your organization. ## PAI on Different Devices PAI is a web-based application that works across multiple devices: - **Desktop/Laptop**: Full functionality available through any modern web browser (Chrome, Firefox, Safari, Edge) - **Tablet**: Vendor App only - **Mobile**: Vendor App only ## Troubleshooting Login Issues If you encounter issues during your first login: - **Expired Invitation Link**: If your invitation has expired (older than 2 days), contact your organization's PAI administrator to request a new invitation - **Password Requirements**: Ensure your password meets all the security requirements listed above - **Email Verification**: Check that you're using the exact email address where you received the invitation - **Browser Issues**: Try using a different browser or clearing your browser cache - **Two-Factor Authentication**: If you don't receive the OTP code, check your spam folder or request a new code - **Forgot Password**: Use the "Forgot Password" link on the login page to reset your password If you continue to experience issues, contact your organization's PAI administrator for assistance. ## System Requirements For optimal performance, PAI recommends: - **Browser**: Latest version of Chrome, Firefox, Safari, or Edge - **Internet Connection**: Stable broadband connection (minimum 5 Mbps) - **Screen Resolution**: Minimum 1920x1200 (larger screens provide better experience with complex tables) - **Cookies**: Enabled in browser settings - **JavaScript**: Enabled in browser settings ## Next Steps After your first successful login, you'll be guided through the [[Initial Setup|initial setup process]]. This will help you become familiar with the platform and configure your basic settings. ## Related Topics - [[Initial Setup|Completing Your Initial Setup]] - [[User Interface|User Interface]] - [[Dashboard Overview|Understanding the Dashboard]] - [[User Permissions & Sharing]] © 2025 PAI Tech, Inc. [paihq.com](https://www.paihq.com/)